To start your return or exchange of an unworn, unwashed, and undamaged item with tags attached, please visit our Returns Page within 60 days of purchase. If your order is eligible for exchange, you’ll be able to select “Exchange” in the returns syste
Items sold as Final Sale are not eligible for return or exchange.Some items sold as “Final Sale. Exchange only. No returns.” may be eligible for exchange of a different size or color of the same style. Reach out to us if you have any further question
For items purchased on our website, we offer free direct exchanges for a different size or color of the same product. We are unable to exchange items for a different product/style. If your item is eligible for a return, you can initiate a return for
If you have initiated a return or exchange but have not received your prepaid return label or QR code, please check your email inbox carefully (including the spam or promotions folders) as the return label is sent separately from your return confirma
We’re so sorry that this happened. You can submit a request for replacement or refund through the Returns page if the item was purchased from our site within the last 60 days. For a refund, select “Return” and then “Defect” as the reason for the retu
We have a dedicated returns team that processes all return items by hand to ensure the correct items were sent back and to confirm the items are in unworn, unwashed, and undamaged condition with tags attached. Once the return arrives at our warehouse
Items from different orders need to be returned separately as the postage on the prepaid shipping label will only cover the weight of the items selected for that return. Please start a separate return for each order, and mail the items with their res
Items purchased more than 60 days ago are not eligible for return or exchange. We, therefore, recommend trying on your items as soon as they arrive. Be sure to reach out to us within the 60-day return window with any questions or sizing issues.
Check your confirmation email to verify what you ordered. If the item is not shown on your receipt, please reach out to us with a photo of the item and a photo of the white label on the clear bag the item was packaged in. If the item is shown on your
For hygiene reasons, underwear and nursing pads are ineligible for return or exchange. For fit or quality concerns, please reach out to us.
Don't worry, you're not! Exchanges are free. Our system shows an internal transaction during the exchange process so what you are seeing is the system paying itself for the new order. This internal process may sometimes appear confusing, resembling a