To start your hassle-free return or exchange of an unworn, unwashed, and undamaged item with tags attached, please visit our Returns Page within 30 days of purchase.For a different size and/or color of the same item, select “Exchange” when prompted b
For Kindred Bravely items purchased on our website, we offer direct exchanges for a different size or color of the same product! If you'd prefer a different style (or a different item altogether!), you can apply your refund immediately toward the pur
If you have initiated a return or exchange but have not received your prepaid return label or QR code, please check your email inbox carefully (including the spam or promotions folders) for your return confirmation email, which contains a direct link
All approved refunds to the original payment method or store credit are typically processed within 2-4 business days after one of our carrier partners has received, checked, and accepted your return. Please note that the timing of funds being release
Although it's rare, items can occasionally arrive in a condition that does not meet our standards. We know this is a disappointing experience and are happy to assist you with this! You can submit a request for replacement or refund if the item was pu
Items sold as Final Sale are not eligible for return or exchange.Some items sold as “Final Sale. Exchange only. No returns.” may be eligible for exchange of a different size or color of the same style. Reach out to us if you have any further question
Items from different orders need to be returned separately as the postage on the prepaid shipping label will only cover the weight of the items selected for that return. Please start a separate return for each order, and mail the items with their res
Don't worry, you're not! Exchanges are free. Our system shows an internal transaction during the exchange process so what you are seeing is the system paying itself for the new order. This internal process may sometimes appear confusing, resembling a
Please check your confirmation email to verify what you ordered. If the item you received is not on your order confirmation, visit our returns page to initiate a return or exchange. When the system prompts you to select the reason for return, choose
Return labels/QR codes have a validity window of 28 days after you submit your return request. Please note that the system will automatically cancel any return or exchange requests (excluding Instant Exchange) after the 28-day window has expired. If
If you have other questions not answered here, you can contact our team for more help!
The Curated by KB Collection is a handpicked collection of items for moms and babies from various retail partners. These products are fulfilled and shipped by the original vendor and are shipped separately from other Kindred Bravely items in the orde
For hygiene reasons, underwear and nursing pads are ineligible for return or exchange as stated on our website at the time of purchase. For quality or fit concerns with an underwear product, please reach out to us.
Items purchased more than 30 days ago are not eligible for return or exchange. We, therefore, recommend trying on your items as soon as they arrive. Be sure to reach out to us within the 30-day return window with any questions or sizing issues.