Kindred Bravely

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Items from different orders need to be returned separately as the postage on the prepaid shipping label will only cover the weight of the items selected for that return. Please start a separate return for each order, and mail the items with their res

Can I return items from different orders with one return label?

Returns & Exchanges

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

How can I track my order?

What is Onward Shipping Protection?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

Why am I being charged for shipping?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

What payment methods can I use?

Can I combine multiple forms of payment?

How do refunds work if you combine a KB gift card and a credit card?

What is Express Checkout?

How can I use my FSA/HSA funds to pay for Kindred Bravely products?

Are any Kindred Bravely products covered by insurance?

What is Shop Pay?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

How do I place a tax-exempt order?

What is "Checkout+"?

Can I remove "checkout+"? I don’t want it on my order

What does "unlimited free returns and exchanges" mean?

Checkout & Payment Methods

What is your return policy?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

How are returns and refunds processed?

My item may be defective or was damaged in transit. What can I do?

Can Final Sale items be returned or exchanged?

Why am I being charged for my exchange order?

I received an incorrect item. What should I do?

What do I do if my return label has expired?

How do I process a return for my Lansinoh item?

What is the return policy for the Brands We Love collection?

Why are underwear and nursing pads not eligible for return?

Can I return or exchange an item delivered more than 30 days ago?

What does “even exchanges” mean?

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Can I use more than one discount code on my order?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

Do you offer a discount for new customers?

What is the difference between a discount code and store credit?

Why didn’t my discount code work?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you offer gift returns and exchanges?

Do you sell gift cards?

Can I add a gift message or gift receipt to my order?

My digital gift card hasn't been delivered. What should I do?

How long do physical gift cards take to ship?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

Do you offer non-maternity/nursing items?

Does Kindred Bravely have an affiliate or ambassador program?

When will out-of-stock items be restocked?

How can I unsubscribe from your mailing list?

Do you offer wholesale?

Do the colors on your website accurately portray the real-life colors of the products?

What do I do if I have a question not listed here?

Miscellaneous FAQ

Can I return items from different orders with one return label?Updated a month ago