Kindred Bravely

Don&apos;t worry, you&apos;re not! Exchanges are free. Our system shows an internal transaction during the exchange process so what you are seeing is the system paying itself for the new order. <span style="color: rgb(65, 65, 65); font-family: Tahoma, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">This internal process may sometimes appear confusing, resembling a new purchase or double charge.To confirm that you have not been double-charged, please review your order history or feel free to <a href="https://contact.gorgias.help/forms/d154dzwg" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(247, 141, 167); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap;" target="_blank"><span style="box-sizing: inherit; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">reach out to us</a> for assistance.

Don't worry, you're not! Exchanges are free. Our system shows an internal transaction during the exchange process so what you are seeing is the system paying itself for the new order. This internal process may sometimes appear confusing, resembling a

Why am I being charged for my exchange order?

Returns & Exchanges

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

Why am I being charged for shipping?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

What payment methods can I use?

What is Express Checkout?

What is Shop Pay?

Can I combine multiple forms of payment?

How are refunds processed?

How do refunds work if you combine a KB gift card and a credit card?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

Are any Kindred Bravely products covered by insurance?

Can I use my FSA/HSA to purchase Kindred Bravely products?

What about an HSA or HRA?

Can I combine a FSA or HSA card with another debit/credit card to pay for my order?

How do I place a tax-exempt order?

Checkout & Payment Methods

What is your return policy?

Can Final Sale items be returned or exchanged?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

My item may be defective or was damaged in transit. What can I do?

How are returns processed?

Can I return items from different orders with one return label?

Can I return or exchange an item purchased over 60 days ago?

I received an incorrect item. What should I do?

Why are underwear and nursing pads not eligible for return?

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Why didn’t my discount code work?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

Can I use more than one discount code on my order?

What is the difference between a discount code and store credit?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you sell gift cards?

Do you offer gift returns and exchanges?

Can I add a gift message or gift receipt to my order?

How long do physical gift cards take to ship?

My digital gift card hasn't been delivered. What should I do?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

When will out-of-stock items be restocked?

Do you offer wholesale?

Do you have a loyalty program?

Do the colors on your website accurately portray the real-life colors of the products?

Where are your products manufactured?

What do I do if I have a question not listed here?

Miscellaneous FAQ

Why am I being charged for my exchange order?Updated 4 months ago