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Why am I being charged for my exchange order?Updated 5 months ago

Don't worry, you're not! Exchanges are free. Our system shows an internal transaction during the exchange process so what you are seeing is the system paying itself for the new order. This internal process may sometimes appear confusing, resembling a new purchase or double charge.

To confirm that you have not been double-charged, please review your order history or feel free to reach out to us for assistance.

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