What should I do if I can't find my return label?Updated a year ago

If you have initiated a return or exchange but have not received your prepaid return label or QR code, please check your email inbox carefully (including the spam or promotions folders) for your return confirmation email, which contains a direct link to your personal return status page.

There, you will see all your return details, including your QR code and/or return label.

If you're unable to locate your return label following the steps above, please reach out to us for further assistance and our team can assist you further.