My item may be defective or was damaged in transit. What can I do?Updated 3 days ago

Although it's rare, items can occasionally arrive in a condition that does not meet our standards. We know this is a disappointing experience and are happy to assist you with this! You can submit a request for replacement or refund if the item was purchased from our site within the last 60 days.

To submit a Defect Review Request, please visit our Returns Page within 60 days of purchase. Select the item(s) you would like to submit for review, and then select "Defect Review Request" when prompted. You must submit two photos: one of the area(s) of concern and one of the item’s tag or heat seal label. 

Please allow 1-2 business days for our team to review your request. If your defective item is outside the 60-day window, please note that request approvals may be granted on a case-by-case basis, circumstances permitting.