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Shipping & Delivery

Can I update the shipping address on my order?

While our system doesn't allow us to modify orders once they've been placed, there's a small window of time after you place your order wherein we may be able to update the address before your order is processed for shipping. If you need to make a cha

Why am I being charged for shipping?

Orders qualify for free standard shipping when the subtotal reaches $75 or more after discounts are applied and before taxes. The shipping charge is discounted at checkout, so once you complete your order you will see that the shipping charge has bee

How can I track my order?

Upon shipment, package tracking information is sent to the email address associated with your order within one business day. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us.

When can I expect my order to arrive?

Orders shipped via Standard Shipping arrive in 5-7 business days; Express Shipping orders arrive in 3-4 business days; Priority Shipping orders arrive in 1-3 business days. Please allow one additional business day for processing and packing your orde

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

Sometimes our emails end up in spam or promotion folders. If you don’t see a confirmation in your inbox, check all folders and search for “Kindred Bravely.” If you used a payment service such as PayPal, Amazon Pay, or Shop Pay, the confirmation may h

It looks like my order might be stuck in transit. What should I do?

In some cases, packages may not undergo consistent scanning during transit, as part of an effort to expedite the shipping process. If your order is not received by the end of the specified shipping window, or if the tracking information remains uncha

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

It’s common for a shipping carrier to mark a package as delivered before it actually arrives. Packages typically show up within two or three business days of being marked delivered. On occasion, the package is marked as delivered but is awaiting pick

An item was missing from my order. What should I do?

Depending on the number of items you purchased, our warehouse may need to separate your order into two or multiple shipments. If you haven't received the remaining items within 2-3 business days or if your package arrived with any signs of damage or

Do you ship internationally?

We are currently unable to offer international shipping directly from our website. Please see our Shipping Policy for more details or reach out to us for further assistance.