Kindred Bravely

In some cases, packages may not undergo consistent scanning during transit, as part of an effort to expedite the shipping process. If your order is not received by the end of the specified shipping window, or if the tracking information remains unchanged for an extended period,&#xA0;<span style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); vertical-align: baseline;">please&#xA0;<span style="box-sizing: inherit; font-size: 14px;box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); vertical-align: baseline;"><a href="https://contact.gorgias.help/forms/d154dzwg" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank"><span style="box-sizing: inherit; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">reach out to us</a>&#xA0;so that we may help you investigate further.

In some cases, packages may not undergo consistent scanning during transit, as part of an effort to expedite the shipping process. If your order is not received by the end of the specified shipping window, or if the tracking information remains uncha

It looks like my order might be stuck in transit. What should I do?

Shipping & Delivery

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

Why am I being charged for shipping?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

What payment methods can I use?

Can I combine multiple forms of payment?

What is Express Checkout?

What is Shop Pay?

How do refunds work if you combine a KB gift card and a credit card?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

Are any Kindred Bravely products covered by insurance?

Can I use my FSA/HSA to purchase Kindred Bravely products?

What about an HSA or HRA?

Can I combine a FSA or HSA card with another debit/credit card to pay for my order?

How do I place a tax-exempt order?

Checkout & Payment Methods

What is your return policy?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

How are returns and refunds processed?

My item may be defective or was damaged in transit. What can I do?

Can Final Sale items be returned or exchanged?

Can I return items from different orders with one return label?

Why am I being charged for my exchange order?

I received an incorrect item. What should I do?

How do I process a return for my Lansinoh item?

Can I return or exchange an item purchased over 60 days ago?

Why are underwear and nursing pads not eligible for return?

Returns & Exchanges

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Can I use more than one discount code on my order?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

What is the difference between a discount code and store credit?

Why didn’t my discount code work?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you sell gift cards?

Do you offer gift returns and exchanges?

Can I add a gift message or gift receipt to my order?

How long do physical gift cards take to ship?

My digital gift card hasn't been delivered. What should I do?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

Do you offer wholesale?

When will out-of-stock items be restocked?

How can I unsubscribe from your mailing list?

Do the colors on your website accurately portray the real-life colors of the products?

Do you have a loyalty program?

What do I do if I have a question not listed here?

Miscellaneous FAQ

It looks like my order might be stuck in transit. What should I do?Updated 8 months ago