Kindred Bravely

Shop Pay Installments is a partnership with Affirm that allows you to make payments on your purchase but receive your items right away. Shop Pay Installments pays the balance of your order, and you pay a predetermined number of equal installments to Shop Pay.Shop Pay Installments is available on all purchases totaling $50 and over, including taxes and shipping. Your order will be processed right away and should arrive to you within our standard shipping window.

Shop Pay Installments is a partnership with Affirm that allows you to make payments on your purchase but receive your items right away. Shop Pay Installments pays the balance of your order, and you pay a predetermined number of equal installments to

What is Shop Pay?

Checkout & Payment Methods

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

Why am I being charged for shipping?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

What payment methods can I use?

What is Express Checkout?

Can I combine multiple forms of payment?

How are refunds processed?

How do refunds work if you combine a KB gift card and a credit card?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

Are any Kindred Bravely products covered by insurance?

Can I use my FSA/HSA to purchase Kindred Bravely products?

What about an HSA or HRA?

Can I combine a FSA or HSA card with another debit/credit card to pay for my order?

How do I place a tax-exempt order?

What is your return policy?

Can Final Sale items be returned or exchanged?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

My item may be defective or was damaged in transit. What can I do?

How are returns processed?

Can I return items from different orders with one return label?

Can I return or exchange an item purchased over 60 days ago?

I received an incorrect item. What should I do?

Why are underwear and nursing pads not eligible for return?

Why am I being charged for my exchange order?

Returns & Exchanges

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Why didn’t my discount code work?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

Can I use more than one discount code on my order?

What is the difference between a discount code and store credit?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you sell gift cards?

Do you offer gift returns and exchanges?

Can I add a gift message or gift receipt to my order?

How long do physical gift cards take to ship?

My digital gift card hasn't been delivered. What should I do?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

When will out-of-stock items be restocked?

Do you offer wholesale?

Do you have a loyalty program?

Do the colors on your website accurately portray the real-life colors of the products?

Where are your products manufactured?

What do I do if I have a question not listed here?

Miscellaneous FAQ

What is Shop Pay?Updated 8 months ago