Kindred Bravely

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We're here to help! You can reach out to us via email and a team member will get back to you as soon as possible! 💛

What do I do if I have a question not listed here?

Miscellaneous FAQ

What is your return policy?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

How are returns and refunds processed?

My item may be defective or was damaged in transit. What can I do?

Can Final Sale items be returned or exchanged?

Can I return items from different orders with one return label?

Why am I being charged for my exchange order?

I received an incorrect item. What should I do?

What do I do if my return label has expired?

How do I process a return for my Lansinoh item?

What is the return policy for the Brands We Love collection?

Why are underwear and nursing pads not eligible for return?

Can I return or exchange an item delivered more than 30 days ago?

What does “even exchanges” mean?

Returns & Exchanges

Can I update the shipping address on my order?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

Why am I being charged for shipping?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Do you offer gift returns and exchanges?

Do you sell gift cards?

Can I add a gift message or gift receipt to my order?

My digital gift card hasn't been delivered. What should I do?

How long do physical gift cards take to ship?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

What is Storq?

What will change for Storq and Kindred Bravely customers?

Will my Kindred Bravely account or orders be affected by the Storq acquisition?

Storq + Kindred Bravely

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

What payment methods can I use?

Can I combine multiple forms of payment?

How do refunds work if you combine a KB gift card and a credit card?

What is Express Checkout?

How can I use my FSA/HSA funds to pay for Kindred Bravely products?

Are any Kindred Bravely products covered by insurance?

What is Shop Pay?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

How do I place a tax-exempt order?

What is "Checkout+"?

Can I remove "checkout+"? I don’t want it on my order

What does "unlimited free returns and exchanges" mean?

Checkout & Payment Methods

Can I use more than one discount code on my order?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

Do you offer a discount for new customers?

What is the difference between a discount code and store credit?

Why didn’t my discount code work?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Do you offer non-maternity/nursing items?

Does Kindred Bravely have an affiliate or ambassador program?

When will out-of-stock items be restocked?

How can I unsubscribe from your mailing list?

Do you offer wholesale?

Do the colors on your website accurately portray the real-life colors of the products?

What do I do if I have a question not listed here?Updated 17 days ago