My item may be defective or was damaged in transit. What can I do?Updated 3 months ago
We’re so sorry that this happened. You can submit a request for replacement or refund through the Returns page if the item was purchased from our site within the last 90 days. For a refund, select “Return” and then “Defect” as the reason for the return. For a replacement, select “Exchange,” choose the same color and size for your replacement, and then select “Defect” as the reason. Submit two photos: one of the area(s) of concern and one of the item’s tag or heat seal label.
Please allow 1-2 business days for our team to review your request. If your defective item is outside of the 90-day window, please reach out to us for further assistance.