Kindred Bravely

Our gift cards are shipped from our office in California via USPS. Because they are sent via standard shipping with a regular stamp, there are no tracking details available for physical gift cards. However, our standard shipping typically takes around 5-9 business days and most customers receive their gift cards within a week or so (USPS delays due to weather and/or volume notwithstanding). If you ordered a physical gift card, and you have not received a delivery update by the end of the 9th business day after the shipment date, <span id="isPasted" style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">please <span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(48, 48, 48); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://contact.gorgias.help/forms/d154dzwg" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">reach out to us</a><span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;so that we may assist you further.

Our gift cards are shipped from our office in California via USPS. Because they are sent via standard shipping with a regular stamp, there are no tracking details available for physical gift cards. However, our standard shipping typically takes aroun

How long do physical gift cards take to ship?

Gifts & Registries

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

Why am I being charged for shipping?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

What payment methods can I use?

Can I combine multiple forms of payment?

How do refunds work if you combine a KB gift card and a credit card?

What is Express Checkout?

How can I use my FSA/HSA funds to pay for Kindred Bravely products?

Are any Kindred Bravely products covered by insurance?

What is Shop Pay?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

How do I place a tax-exempt order?

Checkout & Payment Methods

What is your return policy?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

How are returns and refunds processed?

My item may be defective or was damaged in transit. What can I do?

Can Final Sale items be returned or exchanged?

Can I return items from different orders with one return label?

Why am I being charged for my exchange order?

I received an incorrect item. What should I do?

What do I do if my return label has expired?

How do I process a return for my Lansinoh item?

What is the return policy for the Curated by KB collection?

Why are underwear and nursing pads not eligible for return?

Can I return or exchange an item purchased over 30 days ago?

Returns & Exchanges

Can I change or cancel my order?

How can I change the billing address for my order?

Order Changes & Cancellations

Can I use more than one discount code on my order?

What can I do if I forgot to add my discount code?

Something I ordered is now on sale. Will you match the new price?

Do you offer a discount for new customers?

What is the difference between a discount code and store credit?

Why didn’t my discount code work?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you sell gift cards?

Do you offer gift returns and exchanges?

Can I add a gift message or gift receipt to my order?

My digital gift card hasn't been delivered. What should I do?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Do you offer non-maternity/nursing items?

Does Kindred Bravely have an affiliate or ambassador program?

When will out-of-stock items be restocked?

How can I unsubscribe from your mailing list?

Do you offer wholesale?

Do the colors on your website accurately portray the real-life colors of the products?

What do I do if I have a question not listed here?

Miscellaneous FAQ

How long do physical gift cards take to ship?Updated a year ago