Kindred Bravely

<span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For the security of our customers, we are unable to make any changes to the billing address once an order is placed. Please<span id="isPasted" style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(48, 48, 48); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://contact.gorgias.help/forms/d154dzwg" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">reach out to us</a><span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;for any questions you have regarding the status of your order.

For the security of our customers, we are unable to make any changes to the billing address once an order is placed. Please reach out to us for any questions you have regarding the status of your order.

How can I change the billing address for my order?

Order Changes & Cancellations

Is the Sublime® Hands-Free Pumping & Nursing Bra right for me?

What is the best way to care for my bras?

How long does a nursing/pumping bra last?

Will my breast pump fit with your bras?

Are breastfeeding supplies FSA Eligible?

Bra FAQ

How do I know what bra size to order?

When should I order a nursing/pumping bra?

Should I order a Busty size?

What's the difference between XXL and 1X?

Can I use the same bra for pregnancy and nursing?

How do I measure for underwear, pants, labor gowns, etc?

Sizing & Fit

Can I update the shipping address on my order?

Why am I being charged for shipping?

How can I track my order?

When can I expect my order to arrive?

I placed an order, but I haven’t received a confirmation email yet. Has my order been received?

It looks like my order might be stuck in transit. What should I do?

I received a notification that my order has been delivered, but I don’t have the package. What should I do?

An item was missing from my order. What should I do?

Do you ship internationally?

Shipping & Delivery

What payment methods can I use?

Can I combine multiple forms of payment?

How do refunds work if you combine a KB gift card and a credit card?

What is Express Checkout?

How can I use my FSA/HSA funds to pay for Kindred Bravely products?

Are any Kindred Bravely products covered by insurance?

What is Shop Pay?

If I return an order that was purchased using Shop Pay installments, what happens to my refund?

How do I place a tax-exempt order?

Checkout & Payment Methods

What is your return policy?

Can I exchange an item I purchased for something else?

What should I do if I can't find my return label?

How are returns and refunds processed?

My item may be defective or was damaged in transit. What can I do?

Can Final Sale items be returned or exchanged?

Can I return items from different orders with one return label?

Why am I being charged for my exchange order?

I received an incorrect item. What should I do?

What do I do if my return label has expired?

How do I process a return for my Lansinoh item?

What is the return policy for the Curated by KB collection?

Why are underwear and nursing pads not eligible for return?

Can I return or exchange an item purchased over 60 days ago?

Returns & Exchanges

Can I change or cancel my order?

Can I use more than one discount code on my order?

What can I do if I forgot to add my discount code?

What is the difference between a discount code and store credit?

Why didn’t my discount code work?

Something I ordered is now on sale. Will you match the new price?

Do you offer a discount for new customers?

I saw your items available for a lower price on another website. Will you match the price?

Discounts & Promotions

Do you sell gift cards?

Do you offer gift returns and exchanges?

Can I add a gift message or gift receipt to my order?

How long do physical gift cards take to ship?

My digital gift card hasn't been delivered. What should I do?

Can I return an item I received from my Amazon Gift registry?

Can I return an item I received from my Babylist registry?

Gifts & Registries

Do you offer non-maternity/nursing items?

When will out-of-stock items be restocked?

How can I unsubscribe from your mailing list?

Do you offer wholesale?

Do the colors on your website accurately portray the real-life colors of the products?

Do you have a loyalty program?

What do I do if I have a question not listed here?

Miscellaneous FAQ

How can I change the billing address for my order?Updated 10 months ago