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Discounts & Promotions

Can I use more than one discount code on my order?

Typically, only one discount can be used per order. Bundle discounts cannot be combined with a discount code. Items marked down and/or “Final Sale” cannot be purchased with an additional discount code. Some exclusions apply; certain products may be i

What can I do if I forgot to add my discount code?

We are apologetically unable to apply discounts or codes retroactively to orders that have already been placed due to system limitations. Please reach out to us if you have a concern about your order, and we'd be happy to see if a resolution is possi

How does the Onward CashBack program work?

CashBack is a loyalty program included in Onward's Package Protection, where customers who add Onward to their order receive store credit to Kindred Bravely that can be redeemed on a future purchase. When you add Onward to your order at checkout, you

Something I ordered is now on sale. Will you match the new price?

We are unable to apply price matching or retroactive discounts to orders after they have been placed due to system limitations. If you'd like to take advantage of a sale or promotional pricing that you had previously missed, please place a new order

Do you offer a discount for new customers?

We do! You can sign up here for SMS updates and receive a discount code for 15% off your first order. Please note: discounts typically cannot be combined unless otherwise noted during specific promotions. The new customer discount does not combine wi

What is the difference between a discount code and store credit?

A discount code may be used once and cannot be combined with other discounts or promotional prices. Some discount codes are valid only on specific items and/or during specific time frames. Store credit is for a specific monetary value. Store credit d

Why didn’t my discount code work?

There are many possible reasons a discount code doesn’t work at checkout. The discount code may be expired or you may have already used it. There may be another discount or promotion already applied to your cart (unless otherwise specified, discounts

I saw your items available for a lower price on another website. Will you match the price?

We apologetically do not offer price matching for products sold on other websites. We encourage you to reach out to the original retailer where you purchased your product to see if they offer price matching or any other similar resolutions.